Privacy Policy

This policy covers two groups of people: Agencies who sign up and use LeadFlow OS; and the clients and leads of those agencies, whose details flow into the platform so the agency can track and report on them. If you are a lead or a client and your details are in LeadFlow OS, the agency you dealt with is responsible for that data. We handle it on their behalf. Contact the agency first, and we will help them with any request.

Agency account details: name, email, agency name, logo, timezone, currency. Client and lead details: the information an agency brings in or syncs, which can include a lead's name, email, phone, suburb, the service they enquired about, and ad campaign details. Advertising data: spend, impressions, clicks, leads and cost per lead pulled from connected ad platforms. Connection credentials: the access token you give us when you connect Facebook, stored to run your syncs. Technical data: basic login and usage information needed to run and secure the service.

Directly from you when you sign up and use the product. From Meta (Facebook and Instagram), through its official connection, only after you connect your account and give permission.

We use your information only to provide and improve the service: to show dashboards, sync ad data, generate reports, and support you. We never use your data, your clients, or your leads for our own advertising agency or for any purpose other than running LeadFlow OS for you.

When you connect Facebook, we access only the ad spend and lead form data needed to run your clients' pages, and only with your permission. We follow Meta's platform terms and we never sell this data. If you disconnect Facebook, we stop collecting new data. The leads and numbers already collected stay in your account so your clients' pages keep working, until you delete them. You can delete a client and their leads at any time from the client's page. To have all of your data deleted, email hello@leadflowos.app and we will delete it within 30 days.

We do not sell your data and we do not share it for anyone else's marketing. Each agency's data is kept separate, and one agency cannot see another agency's data. We share information only with: service providers who help us run the platform (such as our hosting and infrastructure provider), under confidentiality obligations; Meta, to the extent needed to sync the data you asked us to sync; and authorities, if we are legally required to.

Requests from government or law enforcement. If a public authority asks us for personal information, we check the request is lawful, share only the minimum the law requires, and keep a record of every request.

To help you when something breaks, our team can see the health of your account (for example, whether a sync is working). We only look at your clients' details when you ask us to help with something, and only for that job.

Your data is sent over secure HTTPS connections, access is restricted, and agencies' data is kept separate from one another. No system is perfectly secure, but we work to protect your information and to keep improving how we do it.

You can download each client's leads as a CSV file at any time. Deleting a client removes that client and their leads. If you stop using LeadFlow OS, email hello@leadflowos.app and we will close your account and delete your data within 30 days.

Under Australian privacy law you can ask to see the personal information we hold about you, correct it, or have it deleted. Email us and we will help. If you are a lead or client of an agency, please ask that agency first, and we will support them.

We use cookies to keep you logged in and to run the service. Our public marketing pages (the home page, pricing, waitlist and getting started pages) also use Meta Pixel and Google Ads cookies to measure how our own ads perform. Those tags are never loaded inside the app or on your clients' pages.

Your data may be processed by our service providers in Australia or overseas. Where it is handled overseas, we take reasonable steps to make sure it is protected to a similar standard.

LeadFlow OS is a business tool and is not intended for anyone under 18.

We may update this policy as the product grows. If we make a significant change, we will let you know. The "last updated" date at the top shows the current version.

Questions or requests: hello@leadflowos.app.